Welcome! You've reached the official support page for games developed by Serenico Labs LLP.
If you need help with any of our games, you're in the right place.
For any questions, bug reports, feedback, or support requests, email us at:
We typically respond within 24–48 hours (Monday–Friday).
When emailing, please include:
This helps us help you faster.
Q: I'm having trouble with a game. What should I do first? Try closing the app fully and reopening it. If that doesn't work, restart your device. If the issue continues, email us at [email protected].
Q: How do I reset my progress in a game? For most of our games, deleting and reinstalling the app will reset your progress and start you fresh.
Q: Do your games collect personal data? Please refer to the in-app privacy policy or our Privacy Policy below for details specific to each game. Many of our games run fully offline and collect no personal data.
Q: Are your games free to play? Most of our games are free to download and play. Some may include optional ads or in-app purchases. This is always disclosed on the App Store listing.
Q: I found a bug. How do I report it? Email [email protected] with the game name, your device, OS version, and steps to reproduce the bug. Screenshots or screen recordings help a lot.